24/7 managed services run on the platform we build
Primeloom's Network and Security Operations Centers monitor, protect and support your environment around the clock using the observability platform. You get expert engineers, a single accountable partner and the same visibility we have.
Network Operations Center (NOC)
NOC technicians constantly research unusual activity on the network, make technical adjustments and can call upon an extensive set of resources. With the platform's digital twin, changes are simulated before they are applied.
Security Operations Center (SOC)
Our SOC detects, analyzes and responds to cybersecurity alerts using our security analytics, a strong set of protocols and experienced analysts, with compliance reporting included.
Managed Service Desk
Centralize and track every incident to reveal the frequency and types of issues commonly reported, and resolve root causes rather than symptoms. ITIL-aligned, with self-service and knowledge base.
End-User Compute and Deployment
Comprehensive digital workspace solutions that evaluate the complete end-user experience and every supporting system, from device procurement and imaging to rollout and lifecycle management.
Operations with visibility you can verify
24/7/365 coverage
Around-the-clock monitoring, triage and escalation with defined response SLAs.
Shared platform access
See exactly what our engineers see. No black-box reporting.
Compliance reporting
Continuous evidence for PCI DSS, HIPAA, NIST 800-53 and CIS controls.
Change management
Every change is simulated in the digital twin and documented before it is applied.
Monthly reviews
Service reviews with trends, root-cause analysis and improvement plans.
Houston-based team
US-based engineers who can be on site when it matters.
Managed services FAQ
Can Primeloom manage tools we already own?
Yes. We integrate existing monitoring, ticketing and security tools with the observability platform, and can operate them directly while you decide whether to consolidate.
Do we keep access to our own environment?
Always. You retain full access to your infrastructure and to the observability platform. Managed services add capacity and expertise; they never remove your visibility or control.
What are your response times?
Response and resolution targets are defined per severity in your agreement, with 24/7 coverage for critical incidents and business-hours coverage options for lower severities.
Hand the pager to engineers who built the platform.
Get a managed services proposal tailored to your environment and compliance needs.