Privacy Policy

Primeloom ("Primeloom", "we", "us") respects your privacy. This policy explains what information we collect through primeloom.com (the "Site"), how we use it, and the choices you have. It also summarizes how we handle data in our software products and services; customer agreements govern where they differ.

Information we collect

• Information you provide. When you submit a form, request a demo or contact us, we collect the details you share, such as name, company, email address, phone number and message content.
• Usage information. Our hosting provider records standard server logs, including IP address, browser type, pages requested and timestamps, for security and operational purposes.
• Cookies. The Site does not set tracking cookies by default. If we add analytics in the future, we will update this policy and honor applicable consent requirements.

How we use information

• To respond to your inquiries and deliver demos, quotes and services you request.
• To operate, secure and improve the Site and our services.
• To send information about Primeloom products and services where you have asked us to; you can opt out at any time.
• To comply with legal obligations.

Sharing

We do not sell personal information. We share it only with service providers who process it on our behalf (for example, hosting and form processing), with professional advisers, or when required by law. Service providers are bound by confidentiality and data protection obligations.

Retention and security

We retain inquiry data for as long as needed to respond and maintain a business relationship, then delete or anonymize it. We apply administrative, technical and physical safeguards appropriate to the sensitivity of the data, including encryption in transit and access controls.

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, and to object to certain processing. To exercise these rights, email business@primeloom.com. We will respond within the time required by applicable law.

Software and services

The observability platform and the integration engine process customer data under the terms of the applicable customer agreement and data processing addendum. Customers control what data they send to the platform. Deployment options include private cloud and on-premises installations where no customer data leaves the customer's environment.

Children

The Site is intended for business audiences and is not directed to children under 16. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. Material changes will be indicated by an updated date above.

Contact

Primeloom, Houston, Texas. Phone (713) 494-7217. Email business@primeloom.com.